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Support Policy

This technical support policy may change without notifying the user
اخر تحديث بتاريخ : 26 Jan 2026
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Beneficiaries of technical support services

All students and trainees registered in our training programs.

Technical support channels
  • A dedicated telephone support line to receive your inquiries and report any technical problems.
  • Email dedicated to receiving support requests.
  • The company's official social media accounts.
 
Services covered by technical support
  • Assistance in obtaining training programs and technical platforms used.
  • Solve the technical and technological problems you encounter during training.
  • Technical consultations and guidance on the use of approved technologies in programs.
Technical Support Team Working Hours
  • The technical support team is available from 9:00 AM to 5:00 PM, Sunday to Thursday.
  • The team provides emergency support services 24 hours a day, seven days a week.
Response time to technical support requests
  • All technical support requests will be responded to within two business days.
  • If the specified response time is exceeded, the request will be escalated for follow-up and the case will be dealt with faster.